Railway Customer Care Number | Railway complaint number

Railway Single window Query - General Enquiry (139)

Indian Railways is a government body under the Ministry of Railways which runs the national rail system of India. Indian Railways has released many railway customer care number this year which can solve all kinds of problems and inconveniences of people. Indian Railways has issued a single number 139 which is already issued to all people. In this, people can inquire about their complaints and problems.

Indian Railway customer care number is like a common helpline number, which is very easy to remember and very profitable during travel. All the helpline numbers have been added to the same number in the railway helpline number due to which people do not have any confusion.

Through this number 139, you can immediately know about your PNR Status, Train Arrival and Departure, Seat Availability and Trade Fair from your mobile phone easily and smartly.

All Indian Single Railway Customer Care Number - 139 Toll-free

Indian Railway Complaint WhatsApp Number - 90044 99773

A few months ago, the WhatsApp Number has been released by the Indian Railway. The main purpose of issuing this number is that railway maintaining cleanliness and keeping the toilet clean and tidy. Railway introduced two WhatsApp Number, First 90044 99773 for (WR) Western Railways and Second number 9987645307 for (CR) Central Railways. The numbers are manned by the twitter cells of CR and WR.

General enquiry by SMS Service

The passenger can make an enquiry through SMS Service.

TO PNR Enquiry:

SMS "PNR <10-digit PNR number>" send to 139

For example: PNR 120089xxxx

Train Arrival/Departure Enquiry:

SMS "AD <Train number> < Station STD code>" send to 139

For example: AD 15689120

Accommodation Availability:

SMS " SEAT <Train number><DOJ: ddmmyy> <Station from: STD code> <Station to: STD code><class><Quota>" send to 139

For example: SEAT 12561 020611 0542 0571 SL G

Fare Enquiry:

SMS "FARE <Train number> <DOJ: ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>" send to 139

For example: Fare 12561 020820 0912 0191 SL G

Train Time Table:

SMS "TIME <Train number> send to 139

For example: TIME 12227

Train Name/Number:

SMS "TN <Train Name> or TN <Train number>" send to 139

For example: TN Kalka Shatabdi or TN 14034

Enquiry by IVRS (Interactive Voice Response System) - Dial 139

Passenger's can make the enquiry through IVRS ( Interactive Voice Response System ), which is available for all passengers. Toll-free helpline number 139 is available in 12 (twelve) languages, which is easy for passengers.

Menu 139 - helpline Number

First Choose your language - Hindi, English, Punjabi etc.
For Safety, Medical and Accident information - Press 1
For to any Enquiry like PNR status and seat availability - Press 2

Submenu

1. Check for PNR Status

2. Check for train cancel, arrival and departure

3. Check for Seat Availability

4. Check for Fare - Class wise

5. Wake-up call for destination

6. To get the food on the train

For information to the catering complaint - Press 3
To file a complaint related to corruption - Press 4
For information related to parcels and freight trains - Press 5
Information related to IRTC - Press 6
For status of lodged complaint - Press 9
To talk to a Customer executive - Press *

IRCTC Customer Care Number & Email id's

+91 755-6610661
+91 755-4090600

Language: Hindi and English

Email for General Information I-tickets/e-tickets: care@irctc.co.in
Email for Cancellation E-tickets: etickets@irctc.co.in
Railway says "IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline number" : +91 124-39021212

+91 1800-1801295 (if calling from BSNL/MTNL line)

Send email to feedback.gesbi@ge.com.
For other queries on your IRCTC SBI card account, kindly email at loyaltyprogram@irctc.co.in

Important Railway Customer Care Number & Complaints Numbers?

For any train enquiry you can feel free to contact Railway customer care number's from your mobile phone mentioned below.

Railway Helpline Numbers
Single IVRS Number (all India)	139 (toll free)
E-catering/Complaint	1323/1800111321
Customer care	0755-6610661, 0755-4090600
Child helpline Number/Lose/Miss	1098
General Complaint/Grievance	138
Children & Women Helpline	182
Vigilance	155210
Accident & Safety	1072
Railway police number	1512, 1800111322
Security helpline	1800111322
Covid-19 helpline	01123978046

Coach-Mitra Services helplines Number

To use Coach-Mitra services, you should go to its portal. After visiting Coach-Mitra portal, you have to fill PNR number, Mobile number and service which you want then submit it.

Passenger can also request this service through SMS in the format bellow.

Service Code	Service Description
T	Toilet Cleaning
C	Coach Cleaning
W	Watering of Coaches
L	Linen/Bed Roll
E	Train Lighting/AC
P	Pest Control
R	Petty Repairs

SMS Format:

OB< Space >< Service Code >< Space >< 10-digit PNR number>< Space >< Description >

Example: OB T 1200863548 Toilet faucet is bad sent to 9821736069 or 138

Conclusion

In this article, I have tried to cover all the points so that you will know how to contact Railway customer care number. I hope that I will be able to help you in the same way in future. If you need information about the company contact numbers of other Customer Care helpline numbers, you can get it from this website.